Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. What products do you sell?

We specialize in handmade and organic soaps, designed to nourish and rejuvenate your skin.

2. Are your soaps suitable for sensitive skin?

Yes, our soaps are made with natural ingredients and are gentle on all skin types, including sensitive skin.

3. What payment methods do you accept?

We accept payments via Razorpay, which includes credit/debit cards, net banking, UPI, and popular wallets like Paytm and PhonePe.

4. Is my payment information secure?

Yes, we use Razorpay, a secure and PCI-DSS compliant payment gateway, to ensure your payment details are safe and encrypted.

5. Can I cancel or modify my order after payment?

Once an order is placed, it cannot be modified or canceled. Please review your order carefully before completing the payment.

6. How long does delivery take?

Delivery typically takes 3-7 business days, depending on your location.

7. Do you ship internationally?

Currently, we only ship within India. We are working on expanding our services internationally.

8. What is your return policy?

We accept returns within 7 days of delivery if the product is unopened and in its original packaging. Please contact our support team for assistance.

9. How long does it take to process a refund?

Refunds are processed within 5-7 business days after the return is approved. The amount will be credited back to your original payment method.

10. How can I contact customer support?

You can reach us at connect@awaha.godaddysites.com or call us at +91-7666435218.